WYR Detail, LLC

Terms of Membership

The agreement between you and WYR when you enroll in THE WYR LOOP. Written to be read — if something here is unclear, that's a problem with the writing and we want to know.

Effective September 1, 2026 Last updated September 1, 2026 Applies to THE WYR LOOP, WYR Detail, WYR LOOP Fleet Care

The short version.

• You pay a monthly rate for one scheduled service a month. Your rate can't rise for 12 months from the day you sign up.
• If your employer contributes toward that rate, that's their arrangement and they can change or end it. If they do, you go back to your locked WYR rate — never higher.
• Cancel anytime in your account. No contract, no fee, no phone call.
• If your car isn't there on your service day, we skip that month and don't charge you for it.
• We photograph your vehicle before and after every service. That's how we protect both of us. Section 9 explains it.

This summary isn't the agreement. The sections below are.

The agreement

These terms are a contract between you and WYR Detail, LLC, a Georgia limited liability company ("WYR," "we," "us"). They govern your enrollment in and use of THE WYR LOOP, including services delivered by WYR Detail and, where applicable, through an employer program.

You accept these terms when you check the box confirming them at enrollment. If you don't accept them, don't enroll — we won't service your vehicle without an agreement in place.

Section 18 contains an agreement to resolve disputes by individual arbitration and a waiver of class actions and jury trials, with a 30-day opt-out. Please read it before you enroll.

Who can enroll

• You must be at least 18 and able to enter a contract.
• You must own the vehicle you enroll, or have the owner's permission to have it serviced and to agree to these terms on their behalf.
• If you're enrolling through an employer program, you must be a current employee of that employer and verify a working employer email address.
• Your vehicle must be parked at a location we serve, within an area where we can safely work.

Your privacy

Our Privacy Policy explains what we collect, what we photograph, and what you can do about it. It's part of this agreement, and it's worth reading before you enroll rather than after.

Your membership

A membership is one scheduled service per month for one specific vehicle, at the location and on the service day tied to that location.

Before you enroll, we show you the vehicle you selected, what the service includes, your monthly rate, any employer contribution, and your service location and day. What's shown at enrollment is what you're agreeing to. If any of it isn't visible on your review screen, don't enroll — tell us instead.

What a membership is not

• It isn't a fixed number of visits. It's one service in each monthly cycle, on that location's service day.
• It doesn't transfer between vehicles automatically. See section 8.
• It doesn't include interior service unless you purchased an interior tier or add-on.
• It isn't shareable, resellable, or transferable to another person.

Add-on and one-time services

Detailing, correction, coating, film, and other work outside your membership are quoted and charged separately, are not covered by your rate lock, and may be performed at a WYR facility rather than at your parking location. Those services have their own scope and timeline, which we'll confirm with you before starting.

Your employer's contribution

If you enrolled through an employer program, your employer may pay part or all of your monthly rate. Read this section even if your employer currently covers 100% — especially then.

Two separate things, two separate owners

Your WYR rate is ours. We lock it for 12 months from your signup date, and we can't raise it during that period.

Your employer's contribution sits on top of that rate. It's your employer's decision. They set it, they can change it, and they can end it — at any time, for any reason, without our involvement.

If the contribution changes or ends, you return to your locked WYR rate. Never higher. We'll tell you before it takes effect, and you can cancel at that point if you'd rather not continue.

Your employer isn't a party to this agreement, and we don't control what they decide. We also don't decide who qualifies for which contribution level — where a contribution varies by role or tier, your employer sets those rules and your eligibility is resolved when you verify your work email.

If you leave your employer

Your membership through an employer program is tied to that employer's location and to your employment there. When your employment ends, your membership ends. We cancel it rather than moving you to the full rate, because the place we were servicing your vehicle is a lot you no longer park in.

• Your membership ends at the close of the monthly cycle in which your employment ended. You aren't charged again after that.
• If a service was already performed in that cycle, it isn't refunded. If one wasn't, you aren't charged for it.
• We'll email you when this happens so it isn't a surprise on your statement.

You're welcome to enroll again at any location we serve — a new employer program, or another location on our route.

Your rate lock comes back with you

If you re-enroll within 90 days, we honor what was left of your original 12-month rate lock. Same rate, same expiry date as before — the clock doesn't restart and it doesn't reset to a higher number. Losing a job shouldn't also cost you your price.

After 90 days, you enroll as a new member at the rates available then, with a fresh 12-month lock from that date.

How we know

Two ways. Your employer may tell us, in which case your membership ends at the close of that cycle. Otherwise, we re-verify your work email address once a quarter — a single click from an email we send you.

If re-verification fails, we email you and give you 14 days to confirm before anything changes. We won't cancel a membership on one bounced message, and we won't keep charging you for a benefit you're no longer eligible for. Because verification runs quarterly, there can be a gap of up to about 90 days between your last day and our finding out — which is the same window in which your rate lock is still waiting for you above.

Your price, and your rate lock

Your monthly rate depends on your vehicle class. The rate shown at enrollment is a ceiling — the most you'll pay for your monthly service at that class.

The 12-month lock

We won't raise your WYR rate for 12 months from your signup date. After that period, we may change it with at least 30 days' written notice before the change takes effect. If you don't want the new rate, cancel before it applies and you won't be charged it.

The lock covers your monthly membership rate. It doesn't cover add-on services, one-time work, or taxes and fees imposed by a government.

If your vehicle changes class

Rates are set by vehicle class. If you switch the enrolled vehicle to one in a different class, your rate moves to that class's current rate and a new 12-month lock starts from the date of the change. We'll show you the new rate and get your confirmation before it takes effect.

Taxes

Prices shown exclude applicable sales and use taxes, which are added at checkout and on each invoice where required by law.

Billing and renewal

Payments are processed by Stripe, our payment processor. WYR doesn't receive or store your full card number. By enrolling, you authorize us to charge your saved payment method for your monthly rate and any add-on services you approve.

This is a recurring subscription — the mechanics, plainly

• Nothing is charged until after your first completed service. Enrolling does not charge you.
• After that, your membership renews automatically each month and your payment method is charged on your billing date until you cancel.
• Your monthly amount is your WYR rate minus any employer contribution in effect for that cycle.
• You can see every charge, your current rate, your contribution, and your next billing date in your account.
• You can cancel at any time from your account, in a few clicks, without calling or emailing anyone.

If a payment fails

We'll retry and email you. If it stays unpaid for 14 days, we may pause service until it's resolved. We won't send an unpaid balance to collections without notifying you first.

Refunds

If we don't perform a service you were charged for, we refund or credit it — you don't have to ask twice. If you're unhappy with a completed service, contact us within 7 days and we'll re-service or credit it under our service recovery approach in section 10. We don't prorate a cancelled month in which service was already performed.

Cancelling

Cancel from your account at any time. There's no contract term, no cancellation fee, and no requirement to speak to anyone.

• Cancel before your next service day and you won't be charged again.
• If you cancel after a service has been performed in the current cycle, that cycle isn't refunded.
• Cancelling ends future charges. It doesn't delete your account or your vehicle's record — see the Privacy Policy for how deletion works.
• You can re-enroll later, at the rate available at that time. A previous rate lock doesn't survive cancellation.

If you can't find the cancel control, tell us and we'll cancel it for you and fix the interface. A subscription that's hard to leave isn't a business we want.

Service days and scheduling

Each service location has a recurring monthly service day — for example, the second Tuesday of every month. Your service happens on that day, at that location, while your vehicle is parked there.

If your vehicle isn't there

We skip that month and you aren't charged for it. Your rate, your rate lock, and your membership are unaffected. You don't need to tell us in advance, though it helps our routing if you do.

Weather

We work in light rain — our steam-led method isn't weather-dependent the way a hand wash is. If conditions make the work unsafe or ineffective, we move your location to the next available day and notify you. If we can't service your vehicle in a monthly cycle at all, you aren't charged for it.

Things that can move a service day

• Weather or unsafe site conditions
• Loss of access to the parking area — closures, construction, gate or permit changes
• Crew or equipment availability
• Events outside our reasonable control, as described in section 19

We'll tell you when a service day changes. If a location's recurring day changes permanently, we'll notify enrolled members before the new day takes effect.

Changing your location

If you change where you park, update it in your account. Your service day follows your location, so it may change. If we don't serve your new location, you can cancel without penalty and we'll refund any cycle we can't serve.

Your vehicle and access

What you tell us

Keep your vehicle details, contact information, parking location, and access notes current. We work on the vehicle you enrolled, in the place you told us it would be. If the information is wrong, we may not be able to perform the service — and a missed service caused by out-of-date information still counts as a skipped month rather than a refundable failure on our side.

Permission to work on your vehicle

By enrolling, you authorize WYR to access and service your vehicle at your stated location on its service day, without you being present, and you confirm you have the right to give that authorization.

Keys and interior access

• Exterior service is key-free. We don't need your keys and we don't ask for them.
• Interior service requires access, which you arrange separately for that visit. Buying an interior-capable plan doesn't by itself grant access to your cabin — access is authorized visit by visit.
• We don't move vehicles. If your vehicle needs to be repositioned to be serviced, we'll skip it.

Personal property

Please don't leave valuables in your vehicle on a service day. We aren't responsible for personal property left in or on the vehicle. If an item has to be moved to complete interior work, we record that as a service action and put it back.

Firearms and weapons

Remove all firearms, ammunition, and other weapons from your vehicle before an interior service. Our operators do not handle, move, unload, secure, or relocate a weapon of any kind, under any circumstances.

If an operator sees a firearm or weapon in the cabin, interior service stops for that visit. Exterior service may continue if the vehicle is otherwise safe to work on and the cabin stays closed. If the visit can't be completed, it's a skipped month and you aren't charged for it.

This isn't a judgment about lawful ownership, and it applies whether or not you're licensed to carry. Our crews aren't trained or insured to handle weapons, and no one should be asked to guess whether one is loaded. We aren't responsible for weapons or ammunition left in a vehicle, and we won't confirm whether either was present when we arrived.

Where your vehicle is parked

You're responsible for making sure your vehicle is legally and safely parked somewhere we're permitted to work — a lot your employer controls, a space you're entitled to use. If a property owner or manager tells us to stop, we stop.

Changing vehicles

Update the enrolled vehicle in your account. We service the vehicle on your account, not whichever vehicle happens to be in the space.

What we photograph, and why it's required

Every service includes a required set of photographs of your vehicle, taken at the start and again at the end. Our operators can't skip it, and it isn't optional for members either — it's how we know which chemicals are safe on your paint, and it's the evidence that protects you if something goes wrong.

By enrolling, you consent to that capture as a condition of service. If you don't want your vehicle photographed, we can't service it, and that's a reason to not enroll rather than a setting to switch off.

Faces and license plates are automatically obscured in every image shown in any portal or export. What we capture, how it's stored, who can see it, how long we keep it, and what you can ask us to do with it are all covered in the Privacy Policy.

Condition, damage, and claims

How we handle pre-existing condition

We document your vehicle's condition at the start of every service, including how soiled it is — because dirt hides defects, and a scratch invisible under road film beforehand is often obvious on clean paint afterward. That record is how we tell the two apart.

You're welcome to point out anything you want noted, but the burden isn't on you to catalogue your own vehicle. Documenting condition is our job, and we do it at every visit.

If we find something

If a condition appears at the end of a service that wasn't visible at the start, we review it against both records before drawing a conclusion, and a person makes the call rather than software. We'll tell you before you find it yourself, show you the evidence from both ends of the visit, and say plainly how certain we are. If we're uncertain, we'll say so.

Making a claim

• Tell us within 7 days of the service through Member Support in your account, so it's tied to your service record.
• Include what you're seeing, where on the vehicle, and photos if you have them.
• We'll review it against the intake and exit records and respond within 5 business days.
• If we caused it, we'll make it right — repair, arrange repair, or credit you, depending on what's appropriate. Our remedy timelines run from cosmetic issues within two weeks to anything affecting safety immediately.

Reporting late doesn't automatically void a claim, but a vehicle driven for weeks after a service is harder for either of us to reason about. Sooner is better for both sides.

What we don't cover

• Pre-existing damage, wear, and conditions documented at intake
• Mechanical, electrical, and structural issues — we clean vehicles, we don't repair or diagnose them
• Failure of aftermarket parts, wraps, films, coatings, or repairs applied by others
• Damage from conditions you didn't disclose that affected how the vehicle should have been treated
• Personal property left in or on the vehicle, including firearms, ammunition, and other weapons
• Ordinary results of cleaning — for example, existing clear coat failure or previously repaired paint reacting to normal, appropriate cleaning

When we may decline or stop a service

Our crew can decline or stop work on a specific visit when:

• Conditions are unsafe for the crew, the vehicle, or people nearby
• The vehicle is inaccessible, blocked, running, occupied, or not where it should be
• A firearm, ammunition, or other weapon is present in the cabin and interior service was scheduled — see section 8
• The vehicle's condition requires work outside the scope of your membership — for example, heavy contamination, biological or hazardous material, mold, or infestation. We'll tell you and can quote the work separately.
• Servicing the vehicle as it stands would likely damage it — failing clear coat, loose trim, unsecured aftermarket parts, open or broken glass
• A property owner or manager asks us to stop

If we decline a visit for any of these reasons, it's a skipped month and you aren't charged for it. We'll tell you why, with photos where they help.

Your account

• Keep your login credentials to yourself. You're responsible for activity under your account.
• One account per person, one enrolled vehicle per membership.
• Give us accurate information and keep it current.
• Don't misuse the service — no reselling memberships, no impersonating another employee to obtain a contribution you're not eligible for, no interfering with the platform or trying to access records that aren't yours.

Tell us promptly if you think someone else has accessed your account.

How we contact you

We'll send you service-related messages by email and, if you provide a mobile number, by text — service confirmations, day changes, weather reschedules, condition notices, and billing notifications. These are part of the service and you can't opt out of them while you're a member, though you can choose the channel.

Text messages

If you give us a mobile number and agree to texts, you consent to receive automated service messages at that number. Message and data rates may apply, and frequency varies with your service schedule. Reply STOP to opt out of texts or HELP for help. Agreeing to texts isn't a condition of enrolling or of any purchase.

Marketing messages are separate. We send those only if you opt in, and you can opt out at any time without affecting your membership.

Changes to the service and these terms

We may change the service and these terms as the platform and the law change. When a change is material — anything affecting your price, what's included, how you cancel, how your record is handled, or your rights under section 18 — we'll notify you by email and in your account at least 30 days before it takes effect.

Continuing your membership after a change takes effect means you accept it. If you don't accept it, cancel before it takes effect and you won't be charged under the new terms. A change to these terms doesn't shorten your existing 12-month rate lock.

The date at the top always reflects the current version, and we'll provide earlier versions on request.

Ending your membership

You can cancel at any time under section 6.

We may suspend or end your membership if you don't pay, if you materially breach these terms, if we can no longer safely or lawfully service your location, or if we stop offering the service in your area. Except where you've breached, we'll give you reasonable notice and refund or credit any cycle we can't serve.

If your employer ends its contribution but you're still employed there, your membership continues at your locked WYR rate — see section 3. If your employment ends, your membership ends with it, also under section 3.

Sections covering payment obligations already incurred, condition and damage claims, disclaimers, limits on liability, indemnification, and disputes survive the end of your membership.

What we promise, and what we don't

We perform services with reasonable skill and care, using trained operators and methods appropriate to your vehicle's documented condition and treatments.

Beyond that, the service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that the service will be uninterrupted, that every scheduled visit will occur, that a particular condition can be removed, or that a result will meet a subjective standard of clean.

Some states don't allow certain disclaimers, so parts of this section may not apply to you. Nothing here limits any right you have under consumer protection law that can't be waived.

Limits on liability

To the fullest extent permitted by law:

• Neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or loss of use.
• Our total liability for all claims relating to your membership is limited to the greater of the amounts you paid us in the 12 months before the claim arose, or $2,500.

This limit does not apply to physical damage we cause to your vehicle, or to bodily injury we cause. Those claims are handled under section 10 and are not capped by this section. We're not going to hide behind a liability cap for the one risk this service actually creates.

Nothing in this section limits liability for gross negligence, willful misconduct, fraud, or anything else that can't be limited by law, and nothing here waives a right you hold under consumer protection or privacy law that can't be waived.

Different limits apply to corporate and fleet agreements, which are negotiated separately. This section governs individual memberships.

Your responsibility to us

You agree to cover our reasonable losses if they result from your breach of these terms, from your authorizing service on a vehicle you had no right to authorize, or from your directing us to work somewhere we weren't permitted to be.

Disputes and arbitration

Please read — this section affects your legal rights

This section requires most disputes between you and WYR to be resolved by individual arbitration rather than in court, and it waives your right to a jury trial and to participate in a class action. You can opt out within 30 days of enrolling and keep your court rights, with no effect on your membership. How to do that is at the end of this section.

Talk to us first

Most problems are solved in a day through Member Support. Before either of us starts a formal proceeding, the one with the complaint must send the other a written notice describing the dispute and what would resolve it, and give the other 30 days to fix it. Send yours through Member Support or to the mailing address in section 20; we'll send ours to the email on your account. This step is a condition of filing, and either of us can ask a court to enforce it.

Agreement to arbitrate

If we can't resolve it in those 30 days, you and WYR agree that any dispute, claim, or controversy arising out of or relating to these terms, your membership, or any service we performed — whether based in contract, warranty, statute, tort, or anything else, and whether it arose before or after these terms took effect — will be resolved by binding individual arbitration rather than in court.

Arbitration is less formal than a lawsuit. A neutral arbitrator decides instead of a judge or jury, discovery is more limited, and the decision is binding with very limited review. An arbitrator can award the same individual relief a court could, including damages, restitution, and injunctive relief for you individually.

What is not covered

• Small claims. Either of us may bring an individual claim in small claims court instead, as long as it stays there and stays individual.
• Intellectual property. Either of us may go to court for an injunction protecting intellectual property rights.
• Anything a law says can't be arbitrated.

Individual claims only

You and WYR each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The arbitrator may award relief only to the individual party seeking it, and only to the extent needed to resolve that party's own claim. The arbitrator may not consolidate claims or preside over any class or representative proceeding.

If this paragraph is found unenforceable as to a particular claim or request for relief, that claim or request is severed and heard in court in the venue below, while the rest stays in arbitration. If this paragraph is found unenforceable in its entirety, the whole arbitration agreement is void and disputes go to court under the venue below.

How arbitration works

• Administrator and rules. The American Arbitration Association administers it under its Consumer Arbitration Rules, available at adr.org. If the AAA can't or won't administer, we'll agree on a substitute, or a court may appoint one.
• Where. The seat of arbitration is Atlanta, Georgia. You may choose to participate by phone or video, to have it decided on written submissions alone, or — for an in-person hearing — to have it held in the county where you live.
• Costs. For any claim you bring, WYR pays all AAA filing, administrative, and arbitrator fees above what it would cost you to file the same claim in court, unless the arbitrator finds your claim frivolous. Each side otherwise pays its own attorneys' fees, except where a statute or the arbitrator's award provides otherwise.
• Decision. The arbitrator issues a written decision explaining the essential findings. Judgment on the award may be entered in any court with jurisdiction.
• Governing law. The Federal Arbitration Act governs the interpretation and enforcement of this section.

Coordinated filings

If 25 or more similar claims are filed against WYR by or with the coordination of the same counsel, the AAA's rules for multiple case filings apply, and you and WYR agree the claims may be administered in staged batches. Filing deadlines are tolled for claims awaiting their batch. This is about administering volume efficiently, not about delaying anyone's claim.

How to opt out

You can reject this arbitration agreement and keep your right to go to court. Send us written notice within 30 days of the date you first enrolled, including your name, the email on your account, and a clear statement that you're opting out of arbitration. Send it through Member Support or by mail to the address in section 20.

Opting out affects nothing else. Your membership, your rate, your rate lock, and your service are all unchanged, and we won't treat you differently for it. If you opt out, disputes are resolved in court under the venue below.

Governing law and venue

These terms are governed by the laws of the State of Georgia, without regard to its conflict-of-laws rules. Where a dispute goes to court — because you opted out, because it falls in a carve-out above, or because the arbitration agreement is found unenforceable — you and WYR consent to the exclusive jurisdiction of the state and federal courts located in Atlanta, Fulton County, Georgia, and each of us waives any objection to that venue.

Changes and survival

If we change this section, the change applies only to disputes arising after it takes effect, we'll notify you at least 30 days beforehand under section 14, and you'll have 30 days from that notice to reject the change in writing. This section survives the end of your membership.

General terms

Events outside our control

Neither party is responsible for failing to perform because of events beyond its reasonable control — severe weather, natural disaster, fire, flood, utility or network failure, labor disruption, civil unrest, government action, or public health emergency. If we can't serve a monthly cycle for such a reason, you aren't charged for it.

Independent parties

WYR is an independent contractor. Nothing here creates a partnership, joint venture, employment, or agency relationship between us, or between you and your employer with respect to WYR.

Assignment

You can't transfer this agreement without our consent. We may assign it in connection with a merger, acquisition, or sale of assets, and these terms continue to apply.

Third parties

Your employer is not a party to this agreement and has no rights under it. No one other than you and WYR may enforce it.

Severability and waiver

If a provision is found unenforceable, the rest stays in effect and the unenforceable part is limited to the minimum extent necessary. Not enforcing a provision once doesn't waive it later.

Entire agreement

These terms, the Privacy Policy, and what was shown to you on your enrollment review screen are the entire agreement between us about your membership, and they replace any earlier understanding. Where an employer program document conflicts with these terms as to what you owe WYR, these terms control.

Contact us

For anything about your account, a service, or a claim, sign in and use Member Support — that keeps your inquiry tied to your record and your vehicle's history, which is what lets us answer it properly.

Member Support

Open Member Support
(678) 890-5971

By mail

WYR Detail, LLC
675 Mansell Road
Roswell, GA 30076

THE WYR LOOP is operated by WYR Detail, LLC, Roswell, Georgia. See also our Privacy Policy.